Kinkle Store Policy ( Refund & Shipping )
KINKLE CO | STORE POLICY
Effective Date: October 10, 2026
Welcome to Kinkle Co! We are committed to providing quality hair care products designed to support healthy hair care routines, moisture retention, length retention, and overall hair maintenance.
By shopping with Kinkle Co, you acknowledge and agree to the following policies.
ORDER PROCESSING & SHIPPING
All orders are processed in the order they are received.
Our standard processing timeframe is 5-7 business days, excluding weekends and holidays, before shipment unless otherwise stated at checkout.
During product launches, promotional sales, holidays, or periods of unusually high order volume, processing may take longer. Customers will be notified of significant delays when reasonably possible.
Once an order ships, tracking information will be provided to the email address associated with the purchase.
Shipping transit times are estimates provided by the shipping carrier and are separate from our processing timeframe.
RETURNS & REFUNDS
Due to the personal care and hygienic nature of our products, Kinkle Co generally does not accept returns of opened or used hair care products.
For unopened package , customers may request a return within 14 days of delivery. Products must remain in their original packaging with all seals intact.
Customers are responsible for return shipping costs unless the return is due to an error made by Kinkle Co.
If you receive an incorrect, damaged, or defective item, please contact us at info@kinkleco.com within 7 days of delivery with your order number and supporting photographs.
Eligible refunds will be issued to the original payment method after the return or claim has been reviewed and approved.
Nothing in this policy limits rights provided by applicable consumer protection laws.
ORDER CANCELLATIONS
Cancellation requests must be submitted before an order enters fulfillment. We will make reasonable efforts to accommodate cancellation requests, but cancellations cannot be guaranteed once an order has been processed or shipped.
HAIR CARE PRODUCT DISCLAIMER
Kinkle Co products are formulated for cosmetic hair care purposes.
Individual results may vary depending on hair type, hair condition, genetics, scalp health, consistency of use, styling practices, and other factors.
We do not guarantee specific hair growth rates, hair lengths, or identical results for every customer.
Our products are not intended to diagnose, treat, cure, or prevent any medical condition.
ALLERGIES & PRODUCT SENSITIVITY
Customers are responsible for reviewing ingredient lists before using our products.
We recommend performing a patch test before full application, especially for customers with sensitive skin, known allergies, or scalp sensitivities.
Discontinue use immediately if irritation, redness, itching, burning, or other adverse reactions occur.
Consult a qualified healthcare professional if you have concerns about an existing scalp condition or experience a persistent reaction.
SHIPPING ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because of an incorrect or incomplete address, additional shipping fees may apply before reshipment.
For packages marked delivered but not received, please contact us so we can assist with available carrier documentation and next steps. Claims will be reviewed individually in accordance with applicable law.
CUSTOMER SUPPORT
For order questions, product concerns, or assistance, contact:
Email: info@kinkleco.com
Please include your full name, order number, and a description of your concern.
We appreciate your patience and support as we work to provide an exceptional Kinkle Co experience.